Shipping

Delivery to mainland UK addresses only. 

We aim to dispatch all orders within 2 working days. 

Please allow up to 4 working days, from the date of purchase, for your order to arrive.

All orders consisting entirely or partly of goods containing alcohol require a signature from an adult who is over the age of 18. We will not sell or deliver alcohol to anyone under the age of 18. 

If you have any specific delivery requirements/questions please contact us directly on 01929 481 500 or email shop@purbeckcidercompany.co.uk before you place your order and we will do our best to accommodate your request.

You will have the opportunity to specify a different delivery address to your billing address at the point of placing your order. 

If you have specific delivery instructions please add these in the delivery note box when reviewing your basket. 

Shipping costs are as follows:

-    Flat rate of £8.99 to mainland UK addresses only (excluding Scotland).
-    Free shipping over £45 to mainland UK addresses only.
-    Flat rate of £19.99 to Scotland & Highlands

Occasionally for reasons beyond our control, our chosen courier may not manage to deliver within the estimated time frame.  We suggest if you are ordering for a specific event or date then please order as far in advance as possible.

Once signed and received Purbeck Cider Company goods are the responsibility of the purchaser.

Please ensure to check for visible damage and/or breakages at the point of delivery. If you are unhappy you are entitled to refuse delivery. We will be informed by the courier and will send a replacement order. 

Returns & Refunds 

We can only accept returns and issue replacements/refunds for faulty, damaged or broken goods as set out below.

 

We use specialist, protective boxes for packing our products for delivery, to ensure that they arrive with you in the same condition they left us. However, occasionally goods can become damaged during transit. If an order is broken or damaged at the point of delivery you should refuse delivery. The goods will be returned to us and we will issue a replacement.

 

If you are not satisfied with your order for any reason you are entitled to notify us within 3 working days of receipt of the order and you must return the goods within 7 working days. Upon receipt of the returned goods we will automatically send a replacement unless you request a refund for your item.